Sakar Upadhyaya Khatiwada
Zendesk & Management System Architect

Sakar Upadhyaya Khatiwada Engineering the future of Customer Experience and Management Systems

Over 13 years of engineering have shaped me into a Web-Based Solutions Architect who thrives at the intersection of functionality and scalability. I design and build systems that are robust, maintainable, and genuinely move the needle for businesses. My core focus lies in Customer Experience (CX) and E-commerce — engineering custom apps, themes, and deep integrations within the Zendesk and Shopify ecosystems.

Core Specializations

The Digital Integrator

I solve SaaS fragmentation by building the unified engineering layer that allows diverse business systems to operate as a single, efficient organism. By connecting workflows, orchestrating APIs, and eliminating data silos, I turn complex operational friction into compounding business throughput.

ZendeskShopifyAPIs & WebhooksZapier, n8n, MakeCustom Software, Tools & Middleware
Proven Impact & Reach
10+
Zendesk Public Apps
7+
Countries Served
13+
Years Solutions Architecture Experience
View Digital Solutions Portfolioarrow_forward
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Customer Experience (CX)

Zendesk

Architecting enterprise support operations through deep native configurations, workflow audits, and custom apps (ZAF v2). Bridging CRM data, live agent productivity, and AI-driven automation pipelines.

Focus
Solution Architecture & Apps
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E-Commerce Ecosystem

Shopify

Building bespoke Shopify public & private apps, headless storefronts, and customized Liquid themes. Engineering seamless catalog, inventory, and order data synchronization tailored for high-volume scale.

Focus
App Development & SEO Optimization
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Operations & Infrastructure

Management Systems

Designing custom internal tools, business operation portals, ERP/CRM bridges, and automated data pipelines that eliminate repetitive friction and give leadership complete visibility into core metrics.

Focus
Internal Tools & Data Pipelines
Integration Layer

Digital Integration & SaaS Problem Solving

  • link

    Unified SaaS Ecosystems

    Connecting your Zendesk support, Shopify store, and internal systems into a single, seamless operational flow.

  • troubleshoot

    Eliminating Workflow Friction

    Auditing business processes to identify and eliminate redundant workloads, then automating tasks that slow teams down.

optimizer.js
const sakarKhatiwada = {
  systems: ["Zendesk", "Shopify", "Management Systems"],
  goal: "Reduce Workflow Friction",

  async automateTasks(process) {
    // Audit process to eliminate redundant workload
    const optimized = await process.analyze().simplify();
    
    return {
      status: "Seamless Flow",
      value: "High Yield Results"
    };
  }
};
Ready for the Next Phase?

Let's Build Something Remarkable.

Available for architectural consultations and system integration projects. Whether you're scaling your Shopify store or streamlining your CX operations via Zendesk, let's eliminate the friction holding your team back.

Start a ConsultationView My Profile