Sakar Upadhyaya Khatiwada
Zendesk & Shopify Engineer

Sakar Upadhyaya Khatiwada Engineering the future of Customer Experience and Management Systems

Starting as a developer more than 13 years ago and evolving into a problem solver, my journey has led me to embrace the role of a Web Based solutions architect. I enjoy designing and building systems that are not only functional but also scalable and maintainable. Currently, I mostly work on building systems based on Customer Service and E-commerce domains. I mostly worked with Zendesk and Shopify building themes and app for the ecosystem.

Core Specializations

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The Digital Integrator

I am a developer focused on connecting diversified business systems to create more value to organization. I build the glue that allows your SaaS ecosystem to function as a single, efficient organism.

Zendesk Shopify APIs and Automations Zapier, n8n, Make Custom Scripts and Applications
support_agent

Zendesk Expert

Optimizing enterprise Support Workflows through process audit, proper utilization of existing features and engineering. I use existing resources and also build custom Zendesk Apps which bridges your existing systems and procedures with APIs and AI.

Zendesk Solution Architect
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Shopify Engineer

Specializing in Shopify App Development, Theme Customization and SEO improvements. From a simple store to a well connected scalable E-commerce ecosystem that yields high results.

Focus
Headless Scalability

Solving SaaS fragmentation
with unified engineering.

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10+
Zendesk Public Apps
7+
Countries Clients Served
View Digital Solutions Portfolio arrow_forward
Integration Layer

Digital Integration & SaaS Problem Solving

  • link

    Unified SaaS Ecosystems

    Linking your Zendesk support, Shopify , or any other internal Management System into a seamless flow.

  • troubleshoot

    Reducing Workflow Friction

    Understanding the business process to reduce the redundant workload and automating the tasks.

optimizer.js 
const businessOptimizer = {
  systems: ["Zendesk", "Shopify", "Management Systems"],
  goal: "Reduce Workflow Friction",

  async automateTasks(process) {
    // Audit process to eliminate redundant workload
    const optimized = await process.analyze().simplify();
    
    return {
      status: "Seamless Flow",
      value: "High Yield Results"
    };
  }
};

Ready to
Automate and Digitize?

Start a Consultation View Professional Profile